Refund policy

efund & Returns Policy
We want you happy with Phantom. If it doesn't work for you, we make it right.
30-Day Money-Back Guarantee
You have 30 days from the delivery date to request a refund for any reason. If Phantom can't charge through your desk, or you simply change your mind, contact us at phantomcharge@gmail.com and we'll refund your order in full.
How to Request a Refund
Email phantomcharge@gmail.com with your order number.
Tell us briefly what went wrong (it helps us improve).
We respond within 24 hours with next steps.
Returns
For most refund requests you will not need to ship the product back. If a return is required, we'll provide the return address and instructions by email. Return shipping for change-of-mind returns is the customer's responsibility; for defective or incorrect items, we cover it.
Refund Timing
Approved refunds are issued to your original payment method. Banks typically post the credit within 5 to 10 business days after we process it.
Damaged or Defective Items
If your Phantom arrives damaged or defective, email us within 30 days with a photo and we'll send a free replacement or a full refund. Your choice.